We sometimes run sitewide sales which can be presented by showing the discount directly on the product or via coupon code. Please note that some exclusions apply and we will do our best to communicate these exceptions on all communications about the sale. Generally these sitewide sales will exclude training courses, electrical items and items already on sale. We also reserve the right to disable certain products during sale periods as to simplify our messaging. If you have any questions regarding any sales, please contact our Customer Care team who will be able to clarify anything for you prior to purchasing.
You may have been given a coupon code as a form of website credit, or as a promotional incentive. We reserve the right to exclude the use of codes during certain sale periods. If your code was given as a credit of a specific dollar value, you are still entitled to use it. Because of how the platform works, it will not allow more than one coupon code to be used in one transaction. If you find that your code does not work, please contact us so we can assist you.
While we do our best to keep our stock count accurate, there are times when we may sell more than we have stock of. This can be because of the stock sync with our inventory platform, or a miscount of stock during stocktake. We do our best to keep these up-to-date but in the case that an item is oversold, we will do our best to notify you as soon as possible and give you options to how you'd like to proceed.
We make all reasonable efforts to accurately display the attributes of our products, including the applicable colours. Please keep in mind that the actual colour may differ depending on batch variation, and may view differently on your screen. If the item has a colour swatch, we have in most cases professionally edited and colour matched to the range, please use them as a guide only. Select carefully and if you are unsure of anything please contact us prior to purchasing. If your order arrives and you are not satisfied with the colour you can send it back using our returns policy - please note that we cannot accept returns for goods that have been opened.
Gel Polish Disclaimer:
Discolouration may occur. Lighter colours are, porous to external dyes overtime. Contact with fake tan, new jeans, cleaning products etc Under curing can leave colours to change under the top coat. Making sure hand placement is in the correct location in the lamp ESPECIALLY if using LED lamps. Exposure to natural UV can cause fading, like a coloured poster exposed to light and overtime fades. Ultraviolet rays can break down the chemical bonds and thus fade the colour on your nail - it is a bleaching effect. It’s a well-known fact that RED pigments in colour fade the fastest. In general, mineral pigments, specifically micas, oxides, and ultramarines, are considered to be ‘safe’ colour additives. Synthetic dyes and lakes (despite how vibrant the colour is) is still available and not regulated which can pose serious health threats. It is recommended that all gel polish products are used in conjunction with the manufacturers curing lamp.
Dipping System Disclaimer:A thickened even hardened base coat/top coat brush may occur. This is usually from working very slowly, allowing the Base Coat to dry as your applying it, or constantly over working the product, picking dry product into the brush. It could also be from picking up too much Dipping Powder or pressing too hard with the brush over the Dipping Powder, picking up product and clogging the brush. If this happens, just place your clogged brush into the Brush Restorer bottle, and allow to soak for five minutes, then wipe the softened product onto a lint free wipe to remove. Thickened base coat or topcoat is due to picking up powder then putting powder into the bottle causing it to become gluggy. Avoid pressing too hard with the brush over the Dipping Powder, simply glide the base and top coat on with the brush lying flat over the nail. If solution in bottle is gluggy unfortunately you have contaminated the remaining product and will need to purchase a new bottle.