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FAQs

Here is a guide that will hopefully enable you to navigate our website easily while finding everything you need. If there's anything we've missed, remember you can always contact us.

How do I order?

  1. Select items and add to cart and proceed to checkout
  2. Login or create an account
  3. Select payment method
  4. Once payment is made, order is shipped within 48 hours
  5. Delivery takes 1-5 business days depending on location within Australia (see our delivery estimates here)

How long does it take to deliver my order?
After payment is made, your order will be shipped within 2 business days. Total length of delivery thereafter varies depending on your location though it is usually 1-5 business days.

Can I order from outside of Australia?
Unfortunately, we do not deliver overseas at this time. We are dedicated to improving the product range of salons in Australia.

Can I sample the products before purchase?
Absolutely! In fact, we encourage salon owners from all over Australia to visit our showroom in Richmond, Melbourne. While there, you can sample the entire range of products from top industry brands such as OPI, CND and more.  See our location here .

When will I receive my order?
Once your order is despatched, you will receive a notification with your consignment tracking information, this will allow you to track when your order will arrive.

Who will deliver my order to me?
We use a range of reputable carriers.

Can I track my order online?
Yes, simply enter your consignment number provided for your order and search on the nominated carrier website.

Is my delivery insured against damage or loss?
Yes, we provide transit cover for all orders until delivered. This includes any orders that are lost in transit as declared by the carrier or damaged items (including leaked items) that are received in this condition. You will need to contact us with photos of the product(s) in question within 48 hours to be eligable to be compensated.

What can I do if the delivery seems to be taking too long?
Once you have checked the tracking details to see where your order is, please refer to our contact details so one of our team can assist you right away.

Where are you located?
We are located in Richmond, Victoria 3121.   View our contact details here

Where do you ship your products from?
We ship all our products and orders from Richmond, Victoria 3121

If I need to return something, what do I do?
Please refer to our  returns process  for further information.

Can I cancel my order?
Yes, please refer to our  cancellation policy  for further details.

The colour I ordered isn’t what I wanted.  Can I send it back or exchange it?
 Yes, please go to our  returns policy area for the exchange process .

How can I contact you?
Please go to our  contact page  for further details.

Do your products come with a warranty?
Yes, most of the products come with manufacturer warranty, however this would be approved directly by manufacturer.

If I need to make a warranty claim, what do I do?
If the product comes with warranty, the warranty documentation or direction will be included. However please contact us if there isn’t any details, and we can help direct you.

Can’t find an answer to what you’re looking for?
Simply call (03) 9421 0025 or email us at support@lebeauty.com.au and we will help resolve any questions or concerns.  View our full contact details here .